Shipping policy

Shipping Policy

Thank you for shopping with Aura Haven.

Processing Times

Orders are typically processed within 2-5 business days before being shipped. Processing times may vary during busy periods or holidays.

Shipping & Delivery

Delivery times depend on your location, the product ordered, and the fulfilment provider. Estimated delivery times will be provided at checkout where available.

Please note that delivery estimates are not guaranteed and delays may occasionally occur due to circumstance outside our control, including carrier delays, customs, or high order volumes.

Shipping Costs 

Shipping charges, where applicable, will be calculated and displayed at checkout before you complete your purchase.

Multiple Packages

Some products may be fulfilled by different suppliers or facilities. If your order contains multiple items, they may arrive separately.

Incorrect Shipping Information

please make sure your delivery address is correct before completing your order. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

Delayed or Missing Orders

If you order has not arrived within the expected delivery timeframe, please contact us through our Contact page and we will be happy to assist.

International Orders

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.     v